an on-premise based solution like Splashtop Enterprise, Bomgar, and others would offer more control and enhanced security. If you are really concern about security, you probably shouldn't be using LogMeIn cloud based solution. The security vulnerability seems to be less at the technician's PC itself. It feels like a good technician with diligent and reasonable security policy in place should be able to keep his/her computer clean, whether VM or not VM. frankly, it feels like vm can enhance some levels of security, but it's a sizable investment / effort while potentially not necessary protecting the weakest link of the risk chain.

We have not been asked for VM image for our app. Mark have you considered packaging your application as a virtual machine image? Have you been asked for this? I need to replicate this on at least 10 systems on a small budget - I certainly can't afford 10 licenses for VMWare Workstation and Win8.Īny ideas on how to do this? Am I correct in thinking using Win8 VMs (on Win7/8 hosts) would require additional Win8 licenses?

run LogMeIn (almost any OS can do this)Ĭonnect to Cisco VPNs and Cisco An圜onnect VPNs, and then Remote Desktop.

And some quick, simple way to re-initialize the VM to eliminate any crud it might have picked up from a previous customer session. So my preference would be a VM image that everyone can install on their Win7/8 desktops. And there is a huge productivity hit in not being able to cut & paste between one's desktop and a remote access client.ĭual-boot is also not acceptable due to the productivity hit.

That's not practical for us: we have support people in several different locations, and they often work from home (off hours) - there are too many PCs. The gold standard is probably to use a dedicated PC to access our customers, and wipe and rebuild this PC before each remote access session. I want to make sure that never happens to us - that we never become the propagation channel for malware or ransomware.

We are in the same position: we sell and support a software package and we support our customers using remote access. I know this story is true, I heard it firsthand. I heard a story recently: a software company provides remote support for all of their customers, and one of their techs accidentally infected many of those customers with ransomware.

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